If you have any questions about the order, you can return or exchange it within 30 days, but you must comply with the following terms and conditions. Returns can be made by mail or in person through RM H 11,1/F, KAISER EST, PHARE 2, NO. 51 MAN YUE ST, HONG HOM, HONG KONG.
Detailed rules and regulations
The product must be unworn, unwashed, labeled, in its original packaging (if applicable), and accompanied by proof of purchase
Certain products (such as gift cards, giveaways, and final sales products, except as detailed in the return terms and conditions) cannot be returned or exchanged
Refunds are only applicable to the original credit card payment method, gift card, or in accordance with applicable local laws
Footwear Policy
If you try on shoes but feel they don’t fit, we are happy to offer a full refund or exchange within 30 days of the original purchase date. The shoes must be placed in a box and accompanied by a purchase receipt.
Terms and conditions
All returns are processed on a case by case basis and ultimately at the discretion of the counterfeiter, including determining if the product is worn or unwashed, in order to provide our customers with the best experience. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in future transactions or returns being rejected. If we choose to provide a refund after 30 days, or in the absence of proof of purchase, the refund will apply to counterfeit clothing gift cards or in accordance with applicable local laws.
In some cases, we may request additional information, including personal information, for verification purposes. Our privacy policy outlines our practices regarding the collection, use, and sharing of such personal information.